Delete Account & Data

This page explains how to delete your account on the Dico — Iuran RT & RW app (com.fe.dico), developed by PT. Dico Solusi Digital, along with the personal data associated with it.

1. How to Request Deletion

You can request account deletion in either of the following ways:

In the app

1. Open the Dico app and sign in to your account.
2. Go to Profile.
3. Select Delete Account, then confirm your request.
4. The app will submit your deletion request to us for verification.

By email

Email [email protected] with the subject "Account Deletion Request", sent from the email address registered to your account. Include your full name and the name of your community/RT so we can verify the request.

2. Data We Delete

Once your request is verified, we permanently delete:

• Your name, email address, and phone number
• Your profile photo
• The address or building unit linked to your account
• Login credentials and device tokens used for notifications
• Your community memberships and your votes

3. Data We Retain

Some financial data cannot be fully deleted, because it forms part of the community's shared records and is subject to bookkeeping obligations:

• Dues transaction records (amount, date, payment status) are retained as part of your community's financial reports, so that its bookkeeping remains complete and auditable.
• Payment records held by payment providers (QRIS, Virtual Account, e-wallet) are subject to each provider's own retention policy.

These records are detached from your personal identity (anonymised) so they can no longer be linked to you as an individual, and are retained in line with Indonesian legal requirements for corporate financial documents, for up to 10 years.

4. Processing Time

We verify your request within 7 business days and complete the deletion no later than 30 calendar days after verification. You will receive an email confirmation once the process is complete.

5. Before You Proceed

Account deletion is permanent and cannot be undone. If you are the only administrator of a community, please transfer the administrator role to another member first — otherwise your community will lose management access. Any unpaid dues are not automatically cancelled when your account is deleted.

6. Contact

Questions about account and personal data deletion can be sent to:

See also our Privacy Policy.